Complaint

Someone contacted me from sales regarding getting a phone on contact. This guy sold me a useless and slow phone that is recommended for kids. As an elderly person who knows nothing about phones, he ******* me upon realising i called to cancel the deal before the phone was even shipped to me. The same person advised that i should receive the phone and i can return it to the store. I did exactly that and when i got to the store they told me that he should not have done that and the contract should have been cancelled before shipping.. The store took the phone and advised they are investigating 2 months later they are still investigating..

The MTN stores are advising that the call centres are outsourced and therefore cannot help me apart from call and the people from the phone are not helping. I have emailed trademark number of times as advised with no response.

My number has since been closed as i refuse to pay for a phone that i do not use which they have confirmed is in their position. No one is willing to help and this is so frustrating.. i want someone to listen to the call recording and get back to me on how we can fix this.