Complaint

I am writing to express my frustration regarding the poor service I have experienced with my recent order.

About four weeks ago, I purchased a router, and despite the passage of time, I am yet to receive it. I understand the importance of logistics, but this delay is becoming unacceptable. I have continually provided my new contact number, as I had previously changed it with your service team, and I even received an email confirmation confirming the update. However, it appears that this updated information was not relayed to the courier service, DSV, as they still have my old number on file.

To compound the issue, I received an SMS booking the delivery for the 18th of November 2025, which is not only incorrect but also shows a lack of coordination between your company and the delivery service. I am concerned that the service I am already being debited for tomorrow is something I do not have access to due to these ongoing delivery issues.

I urge you to look into this matter as a priority, as it is extremely frustrating for a customer who wishes to use your services.

Thank you for your prompt attention to this issue, and I look forward to your immediate response regarding a resolution.