complaint

I am very much disappointed of how MTN has treated me as their loyal customer, on 12th of jan 2022 my phone was blocked due to insufficient money in my account and amount of R650 was due, understandable.

on 15/01/2022 and amount of R650 was paid at absa by myself to get my phone unblocked and yes my phone was sorted, my installment of my contract for 20G data is R209 but since the may last year MTN has been debiting my account with R309 for what? i dont know now as we are speaking my phone is blocked again because MTN attempted to debit my account with R968 and debit order got unpaid bank charged me R115 for unpaid debit as i only left R400 in my account that was enough to cover my installment.

I just made a deposit again of R310 to mtn hope my account will be opened ,because this far i regret ever having contract with mtn .

I mad a call yesterday to MTN to try sort out this mess going on in my account the consultant said someone will call me back after 30 minutes till now no one did

What kind of a company make a promise to their customer and never even care, I am just at a point where i feel like terminating everything with MTN and find myself a service provider that will value me as customer.