Complaint - 436726 / *** / ***

I purchased a Samsung Galaxy Tablet last year March 2023 on contract for my mother.

The device was sent to SSS Cellular repairs centre in November 2023 due to the device not being able to read the SIM card. The device was still practically brand new no scratches nothing.

I have been querying the status of the device ever since then to no avail and I am still paying for a device which I don't have in my possession - the repair centre and MTN are giving me the run around and I was told that they decided to take my device out of warranty.

Please assist me with getting my device back to the store in East Rand Mall ASAP. Apparently Nicole from SSS and Brandon from MTN have resigned. I just need my device the one that was booked in at MTN East Rand Mall in November because I even tried canceling the contract and they refused saying I'll be penalized for cancelation of the contract before it ends.

Kindly assist me with the matter at hand.