Complaint.

I have an ongoing issue with MTN my friend helped me out in making a payment to my MTN account which amounts to more than R2000 I provided all the details but mistakenly she forgot to add my billing account number, I immediately contacted MTN on the 2nd November 2020 to advise them of the problem, the first advisor told me the payment was allocated, called again to reconfirm the second advisor agreed it was allocated 3 days later my line got suspended, called MTN via 135 to ask what is happening they told me the payment was not reflecting (been blatantly **** to twice) I had to go to a MTN store (Vangate Mall) no assistance at all.

Then decided to email them since POP was provided my line got reconnected. 3 days later I saw bank charged MTN tried deducting the payment again (no one authorized the deduction luckily monies was transferred to my savings account) contacted them to enquire no help at all. Been advised the matter has been escalated to the admin team to have my payment allocated and I need to allow time. TURNAROUND FEEDBACK Time 5_7 working days (which has passed already) no assistance.

Got in touch with a advisor he assured me the payment reflects and I got a weight lifted from my chest... 3 days later the line was suspended again. Called MTN as well as the advisor directly then was advised at the time the payment was reflecting then got rejected after 3 days. Contacted my bank and I got a statement as well as a letter from the bank stating the payment was successfully received in MTN FNB Bank account.

Was advised again to allow more time they will investigate. Tried getting in touch with MTN social media team and they have been no help at all telling me time and time again since a incorrect Ref was used they still investigating 3 weeks later the issue is still not resolved.

After every 3 days MTN suspend my line and I need to call them exhaust myself explaining this issue over time and time again. Every time getting the same response to allow time for feedback.