1 reviews | Active since Jan 2017

23 Jan 2017, 11:05

Complaint

<p>We bought a Samsung phone from MTN in the woolworths store, turns out the phone does not pick the headphones. apparently warranty is only for 7 days my son picked up the problem on the 8th day. We handed the phone in for repairs went to fetch it this Saturday MTN took a whole month to fix when we pick up the phone the phone still had the same problem now its going in for 2 months. This is disgusting MTN's new phones should not have any problems or is this how they operate.</p>

0
Replies (3)
MTN South Africa
MTN South Africa's reply01 Feb 2017, 16:28
Official

Good day Dee

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.

Regards

Angela

REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply01 Feb 2017, 16:29
Official

Good day Dee

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.

Regards

Angela

REQ:***

Best regards,

MTN South Africa
MTN South Africa's reply01 Feb 2017, 16:30
Official

Good day Dee

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to retrieve any information using the number provided on your post.

Regards

Angela

REQ:***

Best regards,