Complaint

<p>Good day</p> <p> </p> <p>Incorrect internet bill of R6500 I have received from MTN for ********** 917 which I only use on my laptop using a modem. i only ever paid R130 for 2GB a month. I’v had this account for 5years and I have never had such a bill. This incorrect billing started when i opened a new contract in august2016 with a completely different number ***which is a mobile number and I use on my mobile phone only. I think there is a technical error here, I think when I connect to the internet on my mobile phone, it connects to ********** instead of connecting to number ********** 818. Because this issue started when I had this new contract in august 2016.</p> <p> </p> <p>I have called MTN more than 10 times with same issue trying tell them that this bill is incorrect. Requesting a detailed bill and which device was this number in question connected to, whether to the laptop or a Mobile phone. I spoke to agents and Team Leaders, However they were unable to help me. The service I have received from MTN is so disgraceful. They have no idea of what they are doing, they are ***********. Its so frustrating speaking to them.</p> <p> </p> <p>I have even switched back to Vodacom which is the service provider I have always used.</p> <p> </p> <p>Please I would to be assisted with this complaint</p> <p> </p> <p>My phone ********** </p> <p> </p>