Complaint

<p>I recently upgraded 1 of my 5 contracts at MTN Cresta, upon the upgrade I was assured that my current minutes would not be affected by the upgrade. Approx. 2 hours after I left the store my 350 minutes was removed. I have been to the store numerous times and recevied reference numbers for a call that was logged with MTN Billing department, and to date my minutes have not been refunded. Furthermore, when th contract was recharged, the 2GB data was loaded and then within a matter of day MTN (808) claims that we used all the data within 1 day.</p> <p> </p> <p>I have again logged a call and have been patiently waiting for over month for answers. The sales person at the Cresta branch has not given me any feedback and I have to continuously visit the branch to obtain followup.</p> <p> </p> <p>Please can someone assist as it seems that no one I have been dealing with in MTN understands or can help.</p> <p> </p> <p>Thanks</p> <p> </p>