ZG
Zelda G

1 reviews | Active since Apr 2011

17 Oct 2016, 12:05

Complaint

<p>I using mtn service provider for years, I have recently found out that Vodacom gives you R10 airtime for advance if you don't have airtime to make a emergency call plus you get free minutes talk time from example Vodacom to Vodacom or from Vodacom to other network, you get these options as well data and sms bundles what MTN did not give you which is totally unacceptable and I phoned MTN to query this and they just answer to you no they do not have these options and I was asking why they said to you maybe in the future which is not right and unprofessional maybe I must go over to Vodacon because they give better service to you</p> <p> </p>

0
Replies (3)
MTN South Africa
MTN South Africa's reply19 Oct 2016, 13:52
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

kindly note that the general call for emergencies is 112. however, if you wish to be offered airtime to make a personal call in the e mercency, i will send this request to our Marketing department as a suggestion.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Ishie

MTN South Africa
MTN South Africa's reply19 Oct 2016, 13:52
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

kindly note that the general call for emergencies is 112. however, if you wish to be offered airtime to make a personal call in the emercency, i will send this request to our Marketing department as a suggestion.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Ishie

MTN South Africa
MTN South Africa's reply19 Oct 2016, 13:52
Official

Good day,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

kindly note that the general call for emergencies is 112. however, if you wish to be offered airtime to make a personal call in the emercency, i will send this request to our Marketing department as a suggestion.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Ishie