1 reviews | Active since Oct 2012
complaint
<p>Wil ****rak kanselleer en het gevra vir 'n kansellasie bedrag. Dit was al op 28 sept. het 4 emails gestuur, 2x kliente diens ges***el en na n tak gegaan en nog geen terugvoering ontvang nie. Elke keer word daar gese dat die kansellasie bedrag na my ge-email gaan word. Noem n mens dit goeie diens? Ek is nou meer as seker dat ek definitief nie meer vir lank n mtn klient gaan wees nie. Is al n klient vir die afgelope 28 jaar en het nog nooit sulke slegte diens ontvang nie. Email asb met inligting want werk op s***elbord en kan nie selfoon deur die dag antwoord nie</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Retention Division to assist with early termination fees. A mail will be sent during the course of today to confirm cancellation fees.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to the Retention Division to assist with early termination fees. A mail will be sent during the course of today to confirm cancellation fees.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.