SA
Shireen A

1 reviews | Active since Sept 2016

20 Sept 2016, 12:22

Complaint

<p>A case was logged on the 4th of September due to my data that was loaded on the 27th of august that just dissapeared. Ive done 8 follow-up call and no one can tell me where the data went. I had over 3gigs of data and on the 3rd of september it was on zero. Case logged: SMC/ ********** 7788 and the latest call ref no is: ********** 35m im done doing more follow-up calls and want this matter to be dealt with urgently. Its almost the end of the month and yet to receive my data nor has anyone try to contact me to advise whats happening</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Sept 2016, 15:53
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

We will engage with the relevant department dealing with these matters to investigate and advise accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,