GM
Geraldine M

1 reviews | Active since Jun 2016

06 Jun 2016, 12:43

COMPLAINT

<p>I have been with MTN for 16 years and highly disgusted with their customer service recently.</p> <p>I lost my phone in March called had it blacklisted been struggling ever since to have it unblacklisted after i have recovered it again in April.</p> <p>I called up with my issue was told to forward all the documents via fax to have the phone unblacklisted after doing this on several occasions spending money on faxing and actaully going in store it still not resolved.</p> <p>I have called up everyday and given different stories by staff of mtn and still no success.</p> <p>Im at the point of leaving the network as im disgusted in the incompent staff and service mtn offers.</p> <p> </p> <p>I have been without a phone since March and mtn just refusing to help me....HELP</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Jun 2016, 09:34
Official

Thank you for your post.

We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Prepaid management team for urgent attention and to contact you back with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,

Ayanda

REQ:***

Best regards,