1 reviews | Active since Mar 2016
Complaint
Last year November (25/11/2016) I renewed my contract and got the SONY M10 phone, within few days I was having it, it stated to dysfunction it just goes off while busy on the phone or texting or doing any other thing, then I returned it to Rosebank, then got a new phone beginning of December (01/12/2015), this new phone (same model) was working okay for about a month and started doing the same thing of just switching itself off while busy on it.<br> Yesterday I took it to the shop with all the documents and the box and I was told I should bring a charger, which I don't have because I stay in two places and I'm not sure where the charger is, having said that I suggested that I buy a new charger so they can sent it for assessment and they refused, I also suggested that if they send the phone for assessment and it comes back that I should get a new phone they can remove the charger and only give me the handset.<br> Although I understand the process that MTN is following however I'm still pleading that I get assistance and we arrive at the solution on the matter as I believe that there must be something that can be done to resolve this matter.I have been a MTN client for over 10years.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that if you discover any fault or defect in the handset within first 6 months of receiving it, you may return the handset to MTN SP for a warranty assessment or repair. However the unit needs to be in the same condition and packaging as it was delivered to you with all the accessories it came with. The store is not allowed to book the unit as a warranty assessment if the charger is not included.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that if you discover any fault or defect in the handset within first 6 months of receiving it, you may return the handset to MTN SP for a warranty assessment or repair. However the unit needs to be in the same condition and packaging as it was delivered to you with all the accessories it came with. The store is not allowed to book the unit as a warranty assessment if the charger is not included.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***