1 reviews | Active since Dec 2015
Complaint
I had a one gig top-up data and a cellphone contract which added up to about R 300. 00 monthly. By the end of Feb 2015 I went for an upgrade, took a cellphone and increased my data to two gigs top up. First two months I was billed right. End of May I was billed R1900. 00 instead of R 350. 00. Mtn was on strike, so i went to the bank and reversed my money. Once the strike was over I went to the outlet inside East Rand Mall which is where I took my contract. I have been going to the shop since June till now and they are always waiting for a word from regional manager. Meanwhile my credit keep on rising from R1900. 00 to R10 000. 00 as I report. If I call the Mtn help-center they tell me my matter is being handed over to legal department and from June till now they haven't called me.Several occasions I tried to call them and it just rings. I am really frustrated. The contract cell number concerned is ***.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that cell number *** has never been on Top up since you have signed for this upgrade 3-2-2015. This is is on 2GB open package. Since April month you have used up the 2GB and used the internet further for usage the account has been billed for this Internet usage after the 2GB has been used up.
We have sent the request to the billing department to validate the usage for the 3 months. Please fax to us the copy of the upgrade where you have signed for this contract to be on Top Up 2GB. The fax number ***.
Please contact our legal department to make payment arrangements, ***.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that cell number *** has never been on Top up since you have signed for this upgrade 3-2-2015. This is is on 2GB open package. Since April month you have used up the 2GB and used the internet further for usage the account has been billed for this Internet usage after the 2GB has been used up.
We have sent the request to the billing department to validate the usage for the 3 months. Please fax to us the copy of the upgrade where you have signed for this contract to be on Top Up 2GB. The fax number ***.
Please contact our legal department to make payment arrangements, ***.
Kind Regards,
Alice van der Merwe
***
Best regards,