SM
Siyethemba M
1 reviews | Active since Nov 2015
08 Nov 2015, 20:19
Complaint
I upgraded my contract in August and I was supposed to get minutes, data and sms but to my surprise I only get minutes only yet mtn continues to deduct the whole amount. I have been to the branch a number of times and have called mtn's call centre and also emailed the, all in vain. I am not happy at all with the service they are providing.
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Replies (1)
MTN South Africa's replyOfficial
09 Nov 2015, 15:30Hello Scelu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the sms and data bundles have been provisioned to your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the sms and data bundles have been provisioned to your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply09 Nov 2015, 15:30
Official
Hello Scelu,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the sms and data bundles have been provisioned to your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the sms and data bundles have been provisioned to your number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,