Complaint

Complaint about terrible services. <br> <br> Incorrect Sim swap was done on my cell number. I immediately phoned the branch once I received the message that a Sim swap was requested on my number. My parents were in the branch requesting Sim swap on the other 2 numbers on the account and told the manager that no Sim swap must be done on my number. Instead an Sim swap was done on my number, the new simcard number for my sister phone was incorrectly inserted and no Sim swamp was done on my mothers name. I'm an auditor and was at that stage auditing out of town, both mine and my sisters phone was cut off for more than a week. My employer couldn't't get hold of me for urgently information leading to replicated consequence. We kept on phoning the the branch to assisted us and nothing was done. In the end I had to leave the client go to another mtn branch in the town I was, to assist me. I had to pay for another Sim swap. I'm incredibly disappointed by the services we recently received from mtn and considering to move my account to another serves provider. <br> <br> Solize Ferreira<br>