Complaint #3 Still no feedback!!!

This is now the 3rd complaint on hellopeter...<br> <br> MTN's latest response was as follows: \We sincerely apologize for any inconvenience you may have experienced with our service.<br> <br> Please be advised that the upgrade term date has been reversed and the upgrade fee of R105 was credited on 2016-03-01. The number is now out of contract, no cancellation fee will be required to cancel the contract and we have requested that you be contacted by someone from our retentions department. <br> <br> Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Kind Regards<br> Siphumezo<br> REQ:***\"<br> <br> This was on 04/03/2016<br> <br> To date none of the promises made have been met. More lies being fed by SA's Most Trash Network (MTN).<br> <br> If I do not receive a call by 16/03/2016 which is 3 business days and more than enough time to action something so simple then I will be taking this matter to the Ombudsman and Siphumezos name will be qouted.<br> <br> I sugguest you get your act together!!!<br> "