!!!COMPLAINT!!!

Worst service ever received from a provider... From the Call Centers to the Legal department. My account was sent to legal due to non payment (my financial issues). 27 February in paid an amount of R24k, which the consultant from they attorneys said it was for closure of the account. I emphasised in my question which account he mentioned MTN. In march i spoke to a consultant and emails were exchanged, which he mentioned the same. The line was only reactivated in April. 1st of all the numerous consultants i spoke to mentioned the same thing that the amount paid was for closure... 2nd Thing, the MTN account had two (2) lines. one ending in June and the other ending in October. I called in May after finding out on reactivating lines they extended the termination dates to 2022 ***... on the line with the consultant I told the consultant to end the contract in June which to my surprise its still running as a contract. I have called and the issue has been escalated to the ghost Legal Department.... I have numerous ref no. with no one calling or contacting me back. Now am handed off to they ghost Legal Department or they attorneys. I have also asked on numerous occasions for the records since February as I am being told one story now as apposed to all the other consultants I spoke too. I wouldn't recommend MTN to anyone. Even if it was the last network available!!!! I am still awaiting the records and a contact for they ghost Legal Department.