complaint

I am so upset with MTN.

On the 19/04/2018 I paid up my account A***, i was handed over to hammon pole attorneys for an account that was paid up last year already. My credit scoring has been messed up because MTN didnt update their information.

I sent through the proof of payment to hammond pole attorneys and I was advised that MTN has picked up the payment and I should call MTN to get a paid up letter as the payment was made into MTN account and not hammond pol;e account.

I called MTN on the 9/08/2019 to request this and i was told its been escalated to Legal. case number ***. i was told that this can would take about 24/48 hours and i called back and was told again it takes 5 days. firstly the consultants do not give accurate info. I spoke to Nqobile, Andiswa and Selaelo in the contracts department. I am still awaiting a paid up letter for account number A***.

i need this sorted out as soon as possible because i feel that MTN is just nonchalant about my case. please get back to me soon as i need my credit scoring to be fixed. I JUST WANT A PAID UP LETTER!!!! I WOULD NOT RECOMMEND ANYONE TO TAKE A CONTRACT WITH MTN EVER

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