AN
Andile N
1 reviews | Active since Apr 2019
25 Jun 2019, 16:11
Complaint
I have been trying to resolve the issue with my contract for the past 4months now,I’m being told to wait for MTN to contact me .Finally I was contacted by one of your agents and they told me that my contract cannot be moved back to the package it was on from the very start.However if they contract is moved back I will forfeit my data,sms and minutes so basically I will be paying for the device only but the amount would still be the same.WHAT NONSENSE IS THIS MTN ? How is it my fault that your agent called me and changed my contract with out my consent ? You guys are full of ******* hey really.
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Replies (2)
MTN South Africa's replyOfficial
26 Jun 2019, 12:54Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply26 Jun 2019, 12:54
Official
Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
AN
Andile N's updateReviewer Update
26 Jun 2019, 14:38Sizwe Schoeman you said the same thing last time and nothing was resolved so you are as useless as your company!
AN
Andile N's update26 Jun 2019, 14:38
Reviewer Update
Sizwe Schoeman you said the same thing last time and nothing was resolved so you are as useless as your company!