KAML
Kagiso Alice Mokubisane Litlhakanyane
1 reviews | Active since Jul 2013
29 Aug 2019, 23:17
Complaint
I lost my phone on the 28th July, I bought another on the 31st tried making a simswap but it failed cause I couldn't recall my details and was told to make an affidavit and certify my id then email it back which I did indicating that I couldn't recall my details however now I am being told my number has been recyled with no warning and I have been using this number for over 4 years.
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MTN South Africa's replyOfficial
02 Sept 2019, 10:43Good day Isaac,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, we will await your affidavit and certified ID copy to assist with the sim swap.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, we will await your affidavit and certified ID copy to assist with the sim swap.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply02 Sept 2019, 10:43
Official
Good day Isaac,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, we will await your affidavit and certified ID copy to assist with the sim swap.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note as per our telephone conversation, we will await your affidavit and certified ID copy to assist with the sim swap.
Warm Regards,Zanele MazibukoComplaints Management Team