1 reviews | Active since Dec 2014
Complaint
They have done it again. Providing the worst service again. I've been a good loyal MTN customer for over 5 years now. Everything has been well until early this year. I'm really defeated by MTN. They closed off my line due to amount owed to them by myself " appearently" all this was in Feb. I then paid the amount required, sent through proof of payment and was advised that the money will be allocated to MTN. In March 2019 I received an sms advising that my line is closed due to non payment for the same amount again. I then called MTN and spoke to one of the call centre agaent who could understand nor help out with my query. I then asked to speak to someone higher with more experience and Mohommed from the call centre assisted. He advised me that he could see the funds and that they have not been allocated still. Then MTN debited my account with that amount and Mohommed advised to do a reversal on the funds which i did successfully. Today I get the same sms advising that my account will be closed if I dont do a payment again. I called MTN and was told that my funds are still outstanding for Jan and Feb. the very same agent assisting me investigates and see's that payment was made and yet still the fund have not been allocated. 3 months later and the same funds thatkeep getting my line closed are still not allocated. I'm really suffering as I use my phone for business and I'm told that my query will be attended to in 48 hours. I'm really hurt by all this and have learnt my lesson with MTN. My contract ends in Sep 2019, and no way will i renew my contract again. This will be my goodbye to the network. and its so sad to be parting ways with them for all this. But it is what it is I guess.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
I tried calling you on ***, unfortunately there was no answer. I have checked your account; the outstanding balance including the current month is R 2,027.72. Since January 2019, we have received 1 payment of R512.68 on 25-03-2019. This payment was done via Nedbank to the MTN ABSA account. Warm regards, Jessica John Complaints Management Team
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result, of the breakdown in the service delivery in one of our touch points.
I tried calling you on ***, unfortunately there was no answer. I have checked your account; the outstanding balance including the current month is R 2,027.72. Since January 2019, we have received 1 payment of R512.68 on 25-03-2019. This payment was done via Nedbank to the MTN ABSA account. Warm regards, Jessica John Complaints Management Team
Best regards,
I have forwarded proof of payment yesterday totalling to R1526.54 the amount MTN have been advising that they did not receive. after paying this amount you still went ahead and debited my account with the same amount, I called the call centre and was traffered to the gentle man by the name of Mohomed ( team leader ) who advised that i should do a reversal on the amoiunt and do an EFT for R512.68 and this was done on the 22nd Mar. Everytime i call I get advised that the money has been allocated to MTN by they keep coming saying that i still owe R1526.54. The R2027.72 you are talking about i have no clue where it comes from. 5 years of being a loyal customer to the network and this is what happens. I will make peace and bare the remaining months of my contract with MTN. I'm ready to move thanks.
I have forwarded proof of payment yesterday totalling to R1526.54 the amount MTN have been advising that they did not receive. after paying this amount you still went ahead and debited my account with the same amount, I called the call centre and was traffered to the gentle man by the name of Mohomed ( team leader ) who advised that i should do a reversal on the amoiunt and do an EFT for R512.68 and this was done on the 22nd Mar. Everytime i call I get advised that the money has been allocated to MTN by they keep coming saying that i still owe R1526.54. The R2027.72 you are talking about i have no clue where it comes from. 5 years of being a loyal customer to the network and this is what happens. I will make peace and bare the remaining months of my contract with MTN. I'm ready to move thanks.