llm
[email protected] lulama mbayo
1 reviews | Active since Mar 2019
06 Mar 2019, 13:50
complaint
I am not renewing my contract this April with MTN as it has not responded to my query regarding charging me roaming amounts for only one month and I paid the first R5110 for January and now they are charging R8579 for the second month of February. I only used roaming from the 05th of December until the 17 December. And explanation I got from them was that they charge from the 16th until the 16th, so I don't get how I day extra of roaming can be more than the many days that I have used and paid for already. So I am not happy at all because my query has not been resolved and I am not going to pay R8579.
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MTN South Africa's replyOfficial
07 Mar 2019, 10:48 Good day Lulama Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. As per our telephone conversation, I have explained the amounts due and how they are calculated. You requested to make a payment plan on the account, I will get someone from our collections team to call you asap. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply07 Mar 2019, 10:48
Official
Good day Lulama Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. As per our telephone conversation, I have explained the amounts due and how they are calculated. You requested to make a payment plan on the account, I will get someone from our collections team to call you asap. Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management Team
Best regards,