Complaint

My name is Cornelius O'Kelly.

I took out a contract for a lg g6 in September 2017. Still under warranty I starter noticing that the speaker had become faulty. (Whenever I was listening to music or talking to someone on loudspeaker it would sound as if there was a echo proving the speaker was faulty). I then went to mtn vall mall vanderbijlpark and was told they would have to send it to the repairs centre. This was in September/October 2018. A week thereafter MTN phoned me and informed me that I can come fetch my fixed phone. As soon as I turned it on I noticed it was still broken. I took it back to MTN and being slightly irritated I told them that they had to take it again and fix it. They sent the phone away and this time I was without my phone for a month before I was phoned again to fetch it. Very much disgusted I turned on my phone and again the same result the issue was still not resolved. I went to MTN for a third time and was told it will be sent to repairs again. This was on the 28 th of November 2018. On the 17 th of December 2018 I went to MTN to ask for a update to which they rep**** that it was under investigation. Throughout this entire time I have been paying my full debit order amount even though I haven't had my handset and everytime I ask MTN if its fair that I pay the full amount they just laugh at my face. I am aware the handset and data is separated in a contract. On the 28 th of December 2018 I went to mtn again for a update. They merely spun a story that I would have my phone in a week. A week later they told me my phone is being replaced and will get it asap. On the 8 th of February 2019 i went to Mtn for another update and was told they will speak to the manager to escalate the matter. On the 12 th of February 2019 I was sent a SMS informing me that the matter as been escalated but no feedback has been received. I have been without my handset for almost 5 months and still am and I have been paying my full debit order every month and every time I ask where my phone is I am greeted with excuses. I am truly disgusted.