NB
Nadien B
1 reviews | Active since Sept 2018
13 Feb 2019, 11:44
COMPLAINT
I find this extremely unproffesional that i have to keep dealing with the same *********** people and very poor service I have requested numerous times for ITC to be updated and yet my name is still not cleared I want a manger to contact me today !!!!! Mtn your services really is disappointing call me please
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
14 Feb 2019, 08:17Good day Nadien Botha
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been brought to the attention of our Legal department.
We will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been brought to the attention of our Legal department.
We will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply14 Feb 2019, 08:17
Official
Good day Nadien Botha
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been brought to the attention of our Legal department.
We will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your complaint has been brought to the attention of our Legal department.
We will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
NB
Nadien B's updateReviewer Update
14 Feb 2019, 08:22Please make it a point to call me today ********** 690 i have zero patience anymore ive been patient for the past 8months .
NB
Nadien B's update14 Feb 2019, 08:22
Reviewer Update
Please make it a point to call me today ********** 690 i have zero patience anymore ive been patient for the past 8months .
NB
Nadien B's updateReviewer Update
15 Feb 2019, 08:33Its been 2days and still no phone call your customer service is really pathetic !!!!!!! Please advise what more do i need to do to get MTN to reslove its MESS !!!!!!
NB
Nadien B's update15 Feb 2019, 08:33
Reviewer Update
Its been 2days and still no phone call your customer service is really pathetic !!!!!!! Please advise what more do i need to do to get MTN to reslove its MESS !!!!!!
NB
Nadien B's updateReviewer Update
15 Feb 2019, 08:37ive spoken to Alice Van de Merve promised and assured me ITC is resolved and
Roanne Juggannadh but NOTHING!!!!!!
NB
Nadien B's update15 Feb 2019, 08:37
Reviewer Update
ive spoken to Alice Van de Merve promised and assured me ITC is resolved and
Roanne Juggannadh but NOTHING!!!!!!