Complaint
My name isThokozani Zondo. I am a customer and I have been with the network from 2006. I recently upgraded on the 14/02/2019 from an IPhone 6 to an IPhone XR. I did an upgrade at MTN shop in Ladysmith San Marco Centre, and I was helped by the sales agent named Sbu. I haven’t received my handset till today the 07/02/2019. After Sbu did my upgrade he took a transfer from Ladysmith and Nelly took over and felt with my matter. We found out on Monday that the XR is out of stock and they have the Xs instock which we ordered and it was supposed to come on Wednesday but it did no come and when I call today they say I must be patient and wait because they don’t have anyone coming this side to bring the phone. And mind you I have been waiting for the past four weeks for the phone. And the phone I am using is troubling me that’s y I did the upgrade in the 1st place and I use my phone for business and I have been struggling with my business for the past four weeks due to MtN undermining and lying to me. They service is very poor an they don’t take customers seriously. I wouldn’t advise anyone to deal with MTN at their current state.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
08 Feb 2019, 08:28Good day Thokozani Zondo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply08 Feb 2019, 08:28
Official
Good day Thokozani Zondo
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
08 Feb 2019, 10:21Good day Thokozani Zondo
Kindly note that we tried contacting you.
We have made contact with the MTN store , Nelly has advised that the handset is ready for collection.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that we tried contacting you.
We have made contact with the MTN store , Nelly has advised that the handset is ready for collection.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply08 Feb 2019, 10:21
Official
Good day Thokozani Zondo
Kindly note that we tried contacting you.
We have made contact with the MTN store , Nelly has advised that the handset is ready for collection.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that we tried contacting you.
We have made contact with the MTN store , Nelly has advised that the handset is ready for collection.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,