HM
Heidi M
1 reviews | Active since Dec 2018
21 Dec 2018, 13:49
Complaint
I updated my contract in June 2018. It is now 6 months and MTN has been overcharging me R300 a month. I have been into the store, phone the call centre every two weeks. I have e-mailed, faxed and sent in all required documents and still they are unable to sort out the account. What more does a person need to do to actually to do to get MTN to do their job? I would like a Manager to contact me to sort out this issue.
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MTN South Africa's replyOfficial
17 Jan 2019, 11:51Good day Heidi
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
MTN South Africa's reply17 Jan 2019, 11:51
Official
Good day Heidi
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for the delayed response and any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,