Complaint

Tried to cancel a contract I was sold over the phone by a pressure sales lady telling me she was offering Black Friday specials. There were other issues as well, the wrong contract allocated to the wrong number. I then cancelled within the 7 days cooling off period. Received a call to say contract was cancelled. A charming consultant at the La Lucia store however informed me the contract was not in fact cancelled "on the system". However he went on, contracts cannot be cancelled in store. Only via the call centre. Which I have by now spent several unhappy hours on. It is the most hostile environment and when you eventually reach a consultant they don't know how to respond so they just put you at the back of the queue on the pretext of referring you someone else. They know quite well no one can bear more than an hour of that horrible music and shoddy treatment. Then I tried emailing. ********** and ********** Repeatedly. No response. This is the most disappointing customer service I have ever received. In my view MTN do not deserve to be in business.