complaint

Item: MTN South Africa
Rating: 1
Author: buyile M

Good day

I have called customer's service this morning regarding a pre-mature upgrade, The thing is I have lost my phone and I wanted to upgrade before my contract expire as I do not need another contract because I need to keep my number. They said it should at least be 18 month of which currently it is on 16 month, but I am saying to them that I can pay cash that 2 month difference so that I can be able to have 18 month and upgrade. They are refusing saying that it is not allowed.

Kindly assist me, if needs be you can go as far as checking my profile with MTN I have been nothing but a customer to MTN and no I need help because of circumstance and I do not mind paying that difference as long as I can get a handset of my choice and be at the go. Treat This as an exception if possible at all.

Kindly contact me on ********** or my husband number ********** 418

Regards, Buyile

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

13 Nov 2018, 09:05

Good day Buyile

Thank you for your post.

Kindly reply to the e-mail I have sent you for further assistance.
Warm regards,Mazwi ZumaComplaints Analyst

Best regards,

MTN South Africa's reply13 Nov 2018, 09:05

Official

Good day Buyile

Thank you for your post.

Kindly reply to the e-mail I have sent you for further assistance.
Warm regards,Mazwi ZumaComplaints Analyst

Best regards,

MTN South Africa's replyOfficial

14 Nov 2018, 11:04

Good day Buyile,

Thank you again for your post.

As per our retentions team, it is not possible to upgrade on the 16th month. I have telephonically advised you of the options available.

Please do not hesitate to contact us should you require further assistance.
Warm regards,
Mazwi Zuma
Complaints Analyst

Best regards,

MTN South Africa's reply14 Nov 2018, 11:04

Official

Best regards,

complaint

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