RS
Ravi S
1 reviews | Active since Jan 2015
15 Oct 2018, 11:04
COMPLAINT
I did not receive my airtime,data and sms bundle on both my contracts on the 11/10/2018 I sent an email to query this and the response I got was , the bundle was sent to my phones on the 26/10/2018. Now here's the thing, I check my phone's balance regularly and I did NOT get any bundle last month on my phones and NO sms was sent, however, according to MTN it was sent. For the past 5 months I've been having a very difficult time with MTN. PLEASE LOAD MY BUNDLE ON BOTH MY LINE AND STOP FEEDING ME LIES. ( I can print an invoice for someone BUT that does not mean he/she received the item.)
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Replies (3)
MTN South Africa's replyOfficial
16 Oct 2018, 10:08
Good day Ravi
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas.
Kindly note that you were provisioned on the 27-09-2018 for data,minutes and sms's. Gillian Edwards send you an email confirming the dates for the bill and provisioning.She has also compensated you for the inconvenience caused by loading 500mb on both your numbers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
MTN South Africa's reply16 Oct 2018, 10:08
Official
Good day Ravi
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas.
Kindly note that you were provisioned on the 27-09-2018 for data,minutes and sms's. Gillian Edwards send you an email confirming the dates for the bill and provisioning.She has also compensated you for the inconvenience caused by loading 500mb on both your numbers.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Dinesh Kowlasar
Complaints Management team
Best regards,
RS
Ravi S's updateReviewer Update
16 Oct 2018, 10:15Mr Dinesh, what 500mb? we have not received that yet!! once again another lie is feed to us!!!
OUR PROVISIONS WERE NOT RECEIVED OUR SIDE, MTN AS TAKEN MY MONEY AND FAILED TO PROVIDE
RS
Ravi S's update16 Oct 2018, 10:15
Reviewer Update
Mr Dinesh, what 500mb? we have not received that yet!! once again another lie is feed to us!!!
OUR PROVISIONS WERE NOT RECEIVED OUR SIDE, MTN AS TAKEN MY MONEY AND FAILED TO PROVIDE
RS
Ravi S's updateReviewer Update
16 Oct 2018, 14:36now you guys want to bluff me with 500mb!!!! like really???!!!!
why don't you sort the problem out, i did not receive my 100 min , 2gb and 200 sms !
RS
Ravi S's update16 Oct 2018, 14:36
Reviewer Update
now you guys want to bluff me with 500mb!!!! like really???!!!!
why don't you sort the problem out, i did not receive my 100 min , 2gb and 200 sms !