Complaint

Mtn have no customer service, and I thought telkom was bad. I received a call from Khethiwe Makhanya from "Rentions & Winback" When I sent an email cancelling my contracts in January 2018. I received a call immediately wanting to know my reason for cancellation. It was due to bad service. After a few calls to and fro, and some fancy email, making unkept promises to date.... I was promised I quote from her Email to me" I spoke to my supervisor and he has advised due to that contract termination date for 082........... is 19-02-2018 credit will be given when upgrade is done for 082...... after 19-02-2018. I discussed the phone I wanted, and explained the urgency, as my battery was lasting less than an hour. She told me that she is waiting for the feb brochure and will discuss my upgrade, I will get at least 2 months free. Weeks later, no response from her, she was not taking my calls, left numerous messages....the agents took down messages for her. I upgrade in June 2018, spoke to numerous people from Winback and retentions, at one time while I was on the phone, the gentleman spoke to her, she promised to call back, I called head office Johannesburg spoke to Nontbeko Khumalo, who asked me to forward her the emails, promising to forward to people that will help, I confirmed receipt with her....I posted on hello Peter, I received an email that someone will make contact within 24 hours....the longest 24 hours I have waited. ......MTN so so disappointing.