NB
Nadien B
1 reviews | Active since Sept 2018
19 Sept 2018, 12:41
Complaint
I’m seeking for urgent assistance against MTN , I have been battling for the past 5 months with a query which hasn’t been resolved and after numerous attempts to resolve this matter I have been unsuccessful . Their pathetic client service is disappointing calling me to promote a device...the route came but it was not what was explained to me over the phone i returned it yet they debited my account and now threating me with MDA attorney's I’ve sent to MTN numerous queries, with that I’ve logged complaints and until this day no response from them yet I’ve been receiving calls and sms threats for something I’ve never used .
Please help regarding the situation
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
19 Sept 2018, 15:17Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN account A***
Nadien thank you for your time online and the back round of the complaint.
I have contacted the account holder Mr Parker, he assisted me with the reference number from the store W ***. Alcatel Modem and device was returned 11-4-2018
We have sent the complaint to the regional store manager as well.
The request was sent to our MTN Warehouse in Midrand to confirm if they have received the modem back from South gate branch.
We are waiting on feedback, once the RMA number is received the term date will be reversed. The account will be credited as well.
After this is done the request will be send to the legal team to close with attorneys.
Feedback sooner or latest by Friday.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply19 Sept 2018, 15:17
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
MTN account A***
Nadien thank you for your time online and the back round of the complaint.
I have contacted the account holder Mr Parker, he assisted me with the reference number from the store W ***. Alcatel Modem and device was returned 11-4-2018
We have sent the complaint to the regional store manager as well.
The request was sent to our MTN Warehouse in Midrand to confirm if they have received the modem back from South gate branch.
We are waiting on feedback, once the RMA number is received the term date will be reversed. The account will be credited as well.
After this is done the request will be send to the legal team to close with attorneys.
Feedback sooner or latest by Friday.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
21 Sept 2018, 09:49Thank you for your patience for the complaint to be resolved.
We have received the RMA number.
The upgrade will be reversed for account A***.
The account has been removed from legal status.
The credit has been passed and reflect against the account.
Please visit any MTN Dealership to assist you with the upgrade.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply21 Sept 2018, 09:49
Official
Thank you for your patience for the complaint to be resolved.
We have received the RMA number.
The upgrade will be reversed for account A***.
The account has been removed from legal status.
The credit has been passed and reflect against the account.
Please visit any MTN Dealership to assist you with the upgrade.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
21 Sept 2018, 09:49Thank you for your patience for the complaint to be resolved.
We have received the RMA number.
The upgrade will be reversed for account A***.
The account has been removed from legal status.
The credit has been passed and reflect against the account.
Please visit any MTN Dealership to assist you with the upgrade.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply21 Sept 2018, 09:49
Official
Thank you for your patience for the complaint to be resolved.
We have received the RMA number.
The upgrade will be reversed for account A***.
The account has been removed from legal status.
The credit has been passed and reflect against the account.
Please visit any MTN Dealership to assist you with the upgrade.
Kind Regards,
Alice van der Merwe
Best regards,
NB
Nadien B's updateReviewer Update
12 Nov 2018, 10:16Hi Alice Van de Merwe
Can you please advise as to why now after sorting out the matter it still refects that my name is blacklisted can you urgently make contact me on **********
This is totally unacceptable
NB
Nadien B's update12 Nov 2018, 10:16
Reviewer Update
Hi Alice Van de Merwe
Can you please advise as to why now after sorting out the matter it still refects that my name is blacklisted can you urgently make contact me on **********
This is totally unacceptable