TK
Thelma K
1 reviews | Active since Aug 2018
27 Aug 2018, 11:12
Complaint
I upgraded 2 phones and to date the 30gb once off has not been activated,, we have logged with mtn and no assistance or solution, we are being told it's logged but nothing
Helpful (0)
Replies (8)0
Replies (8)
MTN South Africa's replyOfficial
28 Aug 2018, 09:08Good day
Thelma Kwenaite
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you
Kind regards,
Dinesh Kowlasar
Complaints Management Team
Best regards,
MTN South Africa's reply28 Aug 2018, 09:08
Official
Good day
Thelma Kwenaite
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert to you
Kind regards,
Dinesh Kowlasar
Complaints Management Team
Best regards,
TK
Thelma K's updateReviewer Update
28 Aug 2018, 09:12How will u look into it without my info, or it just a standard mail on helopeter
TK
Thelma K's update28 Aug 2018, 09:12
Reviewer Update
How will u look into it without my info, or it just a standard mail on helopeter
MTN South Africa's replyOfficial
28 Aug 2018, 14:51Thank you for taking my call.
We would like to thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the 30gig has been loaded to the numbers that were affected.
Warm regards,
Dinesh Kowlasar
MTN Complaints Analyst.
Best regards,
MTN South Africa's reply28 Aug 2018, 14:51
Official
Thank you for taking my call.
We would like to thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the 30gig has been loaded to the numbers that were affected.
Warm regards,
Dinesh Kowlasar
MTN Complaints Analyst.
Best regards,
TK
Thelma K's updateReviewer Update
28 Aug 2018, 14:55Hi dines sorry it has not come in, which number can I call u on
TK
Thelma K's update28 Aug 2018, 14:55
Reviewer Update
Hi dines sorry it has not come in, which number can I call u on
TK
Thelma K's updateReviewer Update
28 Aug 2018, 15:20Hi dines, data loaded,, thank u, I need to Check my son phone also only when I get home, hopefully it's in
TK
Thelma K's update28 Aug 2018, 15:20
Reviewer Update
Hi dines, data loaded,, thank u, I need to Check my son phone also only when I get home, hopefully it's in
TK
Thelma K's updateReviewer Update
28 Aug 2018, 17:18Hi Dinesh my son phone 073 data is 60gb now instead of 30gb,, is it an error,
TK
Thelma K's update28 Aug 2018, 17:18
Reviewer Update
Hi Dinesh my son phone 073 data is 60gb now instead of 30gb,, is it an error,
TK
Thelma K's updateReviewer Update
28 Aug 2018, 17:18Hi Dinesh my son phone 073 data is 60gb now instead of 30gb,, is it an error,
TK
Thelma K's update28 Aug 2018, 17:18
Reviewer Update
Hi Dinesh my son phone 073 data is 60gb now instead of 30gb,, is it an error,
TK
Thelma K's updateReviewer Update
28 Aug 2018, 17:18Hi Dinesh my son phone 073 data is 60gb now instead of 30gb,, is it an error,
TK
Thelma K's update28 Aug 2018, 17:18
Reviewer Update
Hi Dinesh my son phone 073 data is 60gb now instead of 30gb,, is it an error,