NN
Nthabiseng N
1 reviews | Active since Jun 2018
23 Jun 2018, 20:53
Complaint
We leave in times that require one to save in every aspect of life. However mtn the so called "boza" network sees it fit to suscribe their users to phonemundo without our concerns . In the month of june from the 1s to date i have used up 100 minutes,R695 data worth , R129 airtime and 9 gigs of data. I have been phoning to inquire and ask about the disapearring data and airtime but all of the consultant i spoke to had no answer.
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Replies (2)
MTN South Africa's replyOfficial
25 Jun 2018, 08:50Good day Nthabiseng,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we do see your calls to customer care and you were given a code to request the websites visited. This would give you an indication of what your data was used on. We have also escalated your complaint through to our billing department for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply25 Jun 2018, 08:50
Official
Good day Nthabiseng,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we do see your calls to customer care and you were given a code to request the websites visited. This would give you an indication of what your data was used on. We have also escalated your complaint through to our billing department for assistance.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
NN
Nthabiseng N's updateReviewer Update
25 Jun 2018, 15:29And i will wait patiently for your teams response.
NN
Nthabiseng N's update25 Jun 2018, 15:29
Reviewer Update
And i will wait patiently for your teams response.