TB
Thotogelo B
1 reviews | Active since Oct 2016
01 Mar 2018, 15:14
Complaint
Called in to cancel my contract as it has came to an end. Got offered a new deal which I agreed to coz it was a good deal. Come month end , the billing statement is totally different from wat we agreed on. I’m not billed for a handset I never received . The deal never included a handset. Tried to email the complaint department my complaint but unfortunately the mail box is full. Bozza network my foot.
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Replies (1)
MTN South Africa's replyOfficial
04 Mar 2018, 19:39
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the credit of R199.00 have been passed into your contract account for the incorrect billing of promo service fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply04 Mar 2018, 19:39
Official
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that the credit of R199.00 have been passed into your contract account for the incorrect billing of promo service fee.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,