RS
Rosemary S
1 reviews | Active since Oct 2009
02 Jan 2018, 07:58
Complaint
App**** for promotional contract on 22.11.2017 which was for 10Gb anytime data and 10Gb nighttime express. Given only 3.5Gb. New month 21.12.2017 only given 5Gb. Logged complaint 21.12.2017. Escalated 23.12.2017. Still no response. Told by Call Centre they are not allowed to deal with promotional complaints! Unacceptable.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
04 Jan 2018, 10:14Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly reply with your alternative number where we can contact you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply04 Jan 2018, 10:14
Official
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly reply with your alternative number where we can contact you and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
RS
Rosemary S's updateReviewer Update
05 Jan 2018, 08:56 ********** 436. All details given in my complaint!MTN IS UNACCEPTABLE.
3 day stop ask for the number I have on file.
RS
Rosemary S's update05 Jan 2018, 08:56
Reviewer Update
********** 436. All details given in my complaint!MTN IS UNACCEPTABLE.
3 day stop ask for the number I have on file.
RS
Rosemary S's updateReviewer Update
05 Jan 2018, 13:27When are you going to fix this. I've waited over 3 weeks. PLEASE fix it now. I want the data you owe me for last month and this month please.
RS
Rosemary S's update05 Jan 2018, 13:27
Reviewer Update
When are you going to fix this. I've waited over 3 weeks. PLEASE fix it now. I want the data you owe me for last month and this month please.
RS
Rosemary S's updateReviewer Update
06 Jan 2018, 08:05I am a am absolutely helpless against MTN. You say you have redponded. What is a standardized reply? That's no response. I cannot understand why you don't have an IT department which can simply apply a 'fix' to ALL promotional contracts. I know it's possible snice i wor ked in IT. 2 weeks since I escalated this problem but it hasn't made a bit of difference so Wendy Knowler is my last resort. Now you will be weekend off to tough luck to all of us complainers.
PLEEZ fix this.
RS
Rosemary S's update06 Jan 2018, 08:05
Reviewer Update
I am a am absolutely helpless against MTN. You say you have redponded. What is a standardized reply? That's no response. I cannot understand why you don't have an IT department which can simply apply a 'fix' to ALL promotional contracts. I know it's possible snice i wor ked in IT. 2 weeks since I escalated this problem but it hasn't made a bit of difference so Wendy Knowler is my last resort. Now you will be weekend off to tough luck to all of us complainers.
PLEEZ fix this.