MM
Monimang M
1 reviews | Active since Dec 2017
05 Dec 2017, 12:23
Complaint
I bought a phone by MTN via Internet end of September it was delivered,now my problem is I am struggling with the camera of the phone every time when i try to take photos they vanish I have had this problem since I got the phone till to day I tried to contact them regarding this and I was instructed to reset the phone,I did that but still the is no change I even went to a MTN Direct store the next thing they can't book my phone for repairs a consultant we called couldn't provide us with a certain number that was asked for of which I cant remember, yet i'm still paying for the phone every month.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
05 Dec 2017, 13:32Good day Monimang,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note this could be a software issue, please advise which device it is.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
MTN South Africa's reply05 Dec 2017, 13:32
Official
Good day Monimang,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note this could be a software issue, please advise which device it is.
Regards
Charelle Brockman
MTN Complaints Management Team.
Best regards,
MM
Monimang M's updateReviewer Update
05 Dec 2017, 13:36Huawei P8 lite 2017
MM
Monimang M's update05 Dec 2017, 13:36
Reviewer Update
Huawei P8 lite 2017
MTN South Africa's replyOfficial
05 Dec 2017, 13:45Thank you for your post.
We sincere apologized for any inconvenience incurred.
The device and proof of purchased of the device need to be taken back to the MTN store for repairs to do the assessment on the device. Not sure what the numbers is that you referring to.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply05 Dec 2017, 13:45
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The device and proof of purchased of the device need to be taken back to the MTN store for repairs to do the assessment on the device. Not sure what the numbers is that you referring to.
Kind Regards,
Alice van der Merwe
Best regards,
MM
Monimang M's updateReviewer Update
05 Dec 2017, 13:48And where will I find the proof of purchase,all i have is the copy of the contract and a bunch of emails I got from you
MM
Monimang M's update05 Dec 2017, 13:48
Reviewer Update
And where will I find the proof of purchase,all i have is the copy of the contract and a bunch of emails I got from you