1 reviews | Active since Oct 2017
Complaint
I bought a Lenovo tablet on contract. I bought it with a view that I can make calls with it. To my disappointment the sim slot on the tablet was just a decoration. I tried to download apps but still I was not able to. I took the phone back to the store in July and the technician said he downloaded apps but I could not use the app. I took this phone to Somerset West where I was told that, Lenovo is a laptop not a tablet a nd it only have Microsoft Windows not Microsoft mobile. I took the phone back to MTn promenade and they just tell me that there is nothing they can do for me. I will be paying a contract that I'm not able to use. Please help
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact the 1555 support help desk to see if they can assist you with the down loading of the applications that will work on the device/laptop. 1555 is a free service from any MTN sim card.
We cannot intervene with the return of the device/laptop the turn around time for returning goods is 7 working days.
You need to speak to the store manager regarding this.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Please contact the 1555 support help desk to see if they can assist you with the down loading of the applications that will work on the device/laptop. 1555 is a free service from any MTN sim card.
We cannot intervene with the return of the device/laptop the turn around time for returning goods is 7 working days.
You need to speak to the store manager regarding this.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
