SM
Sithembele M

1 reviews | Active since Oct 2017

04 Oct 2017, 19:10

Complaint

I bought a Lenovo tablet on contract. I bought it with a view that I can make calls with it. To my disappointment the sim slot on the tablet was just a decoration. I tried to download apps but still I was not able to. I took the phone back to the store in July and the technician said he downloaded apps but I could not use the app. I took this phone to Somerset West where I was told that, Lenovo is a laptop not a tablet a nd it only have Microsoft Windows not Microsoft mobile. I took the phone back to MTn promenade and they just tell me that there is nothing they can do for me. I will be paying a contract that I'm not able to use. Please help

0
Replies (2)
MTN South Africa
MTN South Africa's reply05 Oct 2017, 14:08
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Please contact the 1555 support help desk to see if they can assist you with the down loading of the applications that will work on the device/laptop. 1555 is a free service from any MTN sim card.

We cannot intervene with the return of the device/laptop the turn around time for returning goods is 7 working days.

You need to speak to the store manager regarding this.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

SM
Sithembele M's update09 Oct 2017, 22:43
Reviewer Update
I already spoken to him and their instore technician, they did not manage to help me to download apps. I'm disappointed in MTN, I thought its a reliable service provider. It's a pity that consultant is on mat leave because she sold me a device which no one can help me with.