SK
Sean K
1 reviews | Active since Oct 2017
04 Oct 2017, 11:57
Complaint
Trying to terminate my contract. Holding onto termination/retentions department for over 20 minutes. I think this their game plan to stop you cancelling a contract. Sean
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Oct 2017, 08:06Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online, confirming the number in question for the cancellation request.
As per your information on line you have requested for the contract to be cancelled for cell number *** monthly fee R79.00.
I have notified you any data left on the sim card will be forfeited in 2-24 hours after the cancellation.
The contract has been cancelled.
We only picked up cancellation request on the 4-10-2017.
Kind Regards,
Alice van der Merwe
MTN Complaints Analyst
Best regards,
MTN South Africa's reply12 Oct 2017, 08:06
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online, confirming the number in question for the cancellation request.
As per your information on line you have requested for the contract to be cancelled for cell number *** monthly fee R79.00.
I have notified you any data left on the sim card will be forfeited in 2-24 hours after the cancellation.
The contract has been cancelled.
We only picked up cancellation request on the 4-10-2017.
Kind Regards,
Alice van der Merwe
MTN Complaints Analyst
Best regards,