Complaint

All I wanted to do was to upgrade my account, the consultant whom I believe is Lerato who is supposed to be the manager was too incompitant to even understand what I was asking. She called up my number on her PC and started telling my about my payments when my request was clear.

This actually started a few weeks back when I received a call feom Summer Mobile to upgrade my phone, I agreed and they were supposed to deliver my phone, which did not happen as our times clashed. So I cancelled the upgrade and decides to go to the store. My monthly fee has since changed however I do not have a new phone and this might have impacted my insurance ngatively.

The above is the story I relayed to the consultant and she did not understand. I knew this as she was telling me about my payments and not addressing my phone upgrade issue.

When I visited the MTN store in Newtown Junction as I walked in the consultant was on the phone having a conversation which sounded personal. So I patiently waited until I asked her if she was the only consultant and she then decided to put the other person on hold.

Lerato (name not confirmed) had a terrible attitude and seemed upset that I interupted her conversation about leaving her purse in the car seat. I have been a loyal customer to this network and have never had issues with client services. You can even check your cctv to see how long I had to wait to be assisted and the unproffessional body language and disinterest this consultant showed. I am disapointed and am still without a new device.