COMPLAINT #2 !!! MTN USELESS IDIOTS

<p>I logged a complaint on the 12/07/2016. </p> <p> </p> <p>This was the reply i got: </p> <p><br /> Jul 13, 2016<br /> 18 hours ago<br /> Official business reply:<br /> Thank you for your post</p> <p>We sincerely apologize for any inconvenience you may have experienced with our service.</p> <p>The BIS has been removed on 2016-06-03 but that was after your account was invoiced R169.00 on 2016-05-20 and that amount was debited from your bank account on 2016-06-30.</p> <p>We sincerely hope that the above is in order and that we are able to restore your faith in us.</p> <p>Kind Regards<br /> Siphumezo<br /> REQ: **********</p> <p> </p> <p>Siphumezo what type of a ****ing bull**** reply is this. Have you in anyway responded to my **** complaint????????????? It makes no ****ing sense at all!!! The dates do not correspond, what was the action taken to rectify the error? Do you have a solution or are you just copying and pasting from your system. You say that my account was debited but there is no mention of a refund, why I was charged in teh first place and why was the BIS not removed.</p> <p> </p> <p>You people are usesless, you. Get a manager to call me NOW with regards to my initial complaint listed below!!!!!!!!!!!!!!</p> <p>MTN- A bunch of *******</p> <p>Im am so dissapointed. I took out a contract 3 years ago. After the 24 month contract expired i agreed to continue with the contract on a month to month basis BUT I requested for teh BIS to be removed as I was no longer using a blackberry. I was being charged around R169 for R100 airtime!!!!! . A few months ago I done a sim swap at MTN at trade route mall. I enquired on the BIS, the lady (Rehana) confirmed that the BIS did not reflect on my profile. When I checked my bank statement this month I notied that Im still being charged for the BIS. I went back to the store and requested for immedaite assistance. The guys checked the system and picked up that the BIS did not reflect on the system but reflected on my statement. I was being charged for something that I did not use and did not want. A billing query was then logged. </p> <p> </p> <p>I received a call today stating that MTN cannot remove the BIS or refund me, nothing can be done until I upgrade. They cannot removed the BIS until then . So basically I am being forced into the upgrade. This is unacceptable, I dont believe that this is inline with the CPA. I want a refund on the payments made for the BIS!!!! If no feedback is received I will cancel my contract and email this complaint to friends and family. I will also post it on all social media, people need to know about how you treat clients and ***** from them!!!!</p> <p> </p> <p>I expect feedback in 48 hours, ypur urgent assistance in this matter will be highly appreciated!!!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>