Complaint

So this is what happened I called mtn because I wanted to cancel my cellphone contract, and I was told instead of doing that there's an offer which is 11g and 150minutes for 79 monthly.. As I asked for cellphone contract cancelation how Much will be required to pay then the lady said 864 which was supposed to be debited 3 month back..that Month end nothing was debited and I called mtn because I wanted to know what was happening and I was told I don't owe anything and asked if they could check for me If I have any contract with them then I was told that the only existing contract is for simcard which will be 79 monthly asked again if there are no charges, or anything to be paid and the answer I got was No.. Manje i was surprised when I got an invoice saying I owe a R1200 whereas I was told there won't be any charges.. And what annoys me the most is that everytime I enquire about what's happening I'm being told that my query is escalated to the sales department.. It has been months waiting for mtn to tell me what's happening, why is it always failing its people, why is that everytime there's something they don't respond way they do when they offer contracts. Mtn is the worst ever, they don't know business all they ever do is to chaw money out us I really regret doing business with them.