Complaint

I took a contract for my son a year ago, TOP UP. Have been paying R58 FIXED AMOUNT . All of the sudden my account is debited R532.65(Nov14) and R535.58 (just got another statement) . A lady in Jhb offices decided to change my account without my consent to MYCHOICE . Whoever that person is, this is negligence and very *********** or **********. The strange thing is I reside in Cape town but the whole change happened in JOHANNESBURG done by Rhendzani as I was advised in Waterfront. I want all my money to be reimbursed and my son card is not working since end December ? Why?<br> <br> I went to query the whole thing at waterfront 7 January 2015 - But have not received any response<br> Emailed customer services the 14 January 2015, got a response 26January however they are not telling me what happened I want answers and my money back!!<br> <br> Good day Sibongile,<br> Thank you for emailing Customer Care.<br> Please note that checking on the system it shows that there was usage limit loaded on the 07-01-2015 which will allow you not to go over and above the 100min that you receiving. <br> We trust that you find the above in order.<br> Kind Regards,<br> Busisiwe Mahlatsi <br> Customer Services<br> MTN SA<br> <br> <br>