SM
Sibongile M
1 reviews | Active since Apr 2014
07 May 2019, 10:23
Complaint #141624 ********** Account
I figured out that theres an acc loaded on my credit bureau from mtn, i queried it on the 18th of march then got feedback on the 26th of March that it was opened **********ly however it has not been removed from my bureau to date. I have also logged disputes with transunion,compuscan and Experian however MTN is not liasing with them. My credit profile is getting impacted negatively because mtn sees no reason to remove this ********** acc on my name. What will it take for consumers to be cleared by mtn for **********ly opened accounts with them!!!! Theres endless emails to mtn where im pleading with them to liase with the bureaus.
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Replies (2)0
Replies (2)MTN South Africa's replyOfficial
09 May 2019, 08:41Good day Sibongile,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to our ***** department, to have your payment profile updated.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to our ***** department, to have your payment profile updated.
Warm Regards, Zanele MazibukoComplaints Management Team
MTN South Africa's reply09 May 2019, 08:41
Official
Good day Sibongile,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to our ***** department, to have your payment profile updated.
Warm Regards, Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that this matter has been escalated to our ***** department, to have your payment profile updated.
Warm Regards, Zanele MazibukoComplaints Management Team
MTN South Africa's replyOfficial
10 May 2019, 09:21Good day Sibongile,
Please note that our Legal department has advised that emails have been sent to the Credit Bureaus to remove the listing, kindly note that this can take up to 21 working days.
Warm Regards, Zanele MazibukoComplaints Management Team
Please note that our Legal department has advised that emails have been sent to the Credit Bureaus to remove the listing, kindly note that this can take up to 21 working days.
Warm Regards, Zanele MazibukoComplaints Management Team
MTN South Africa's reply10 May 2019, 09:21
Official
Good day Sibongile,
Please note that our Legal department has advised that emails have been sent to the Credit Bureaus to remove the listing, kindly note that this can take up to 21 working days.
Warm Regards, Zanele MazibukoComplaints Management Team
Please note that our Legal department has advised that emails have been sent to the Credit Bureaus to remove the listing, kindly note that this can take up to 21 working days.
Warm Regards, Zanele MazibukoComplaints Management Team
