COMPLAINT

On the 7/06/2024, I phoned Retention department of MTN for cancelling and upgrading my contract that was about to expire on the 11/6/2024. The consultant I spoke with adviced me to go to the store for upgrade as the stores has cheaper package. I immediately went to bayside store to upgrade my contract that was on the 07/06/2024. My application is PENDING till date with no valid reason and bear in mind, they are charging for the data they have disconnected..rIdiculous amount. NO ONE WANTS TO TAKE ACCOUNTABILITY AND RESPONSIBILITY..THE CALL CENTRE SAY THIS AND THE STORE SAY THAT.. AND STILL NO HELP!!!

The consultant asked me to give her 3 months bank statement, which I did. On the 11/06/2024, She asked me to give her ' PR number' as I am under SAFPS and I then proceeded to gave it to her.

On the 12/06/2024, I had received an email from mtn stating the following: 'Your contract term has ended. Your contract has changed from R312.03 to R1706.087 on a month-to-month term. Remember, you don't have any promo bundles and may be charged at out-of-bundle rates'.