Complaint 1 (***): I have 4 numbers on my MTN account, all on data-only contracts for years

Complaint 1 (***): I have 4 numbers on my MTN account, all on data-only contracts for years. We’ve always been able to top up data without issues until the past month. Now, we’re told to convert airtime to data, which doesn’t work. Support claims it’s a device issue, but we all have different phones, so that doesn't make sense. I'm now told to use the app, but I can’t register on it. Online purchases are also blocked by my package. After over 20 years with MTN, this is extremely disappointing—especially as we rely on data for safety while traveling. Complaint 2: We get daily calls trying to sell us new packages. If I don’t answer, they harass the other users on my account. Despite repeatedly asking them to stop, the calls continue. It’s disruptive and frustrating. Please remove all our numbers from your marketing call lists.