Complaint

I have never experienced such bad customer service ever. I logged a claim with MTN Insurance Admyntec on the 8th of February 2020 at an MTN store in Maponya mall with the help of a consultant he submitted the claim to the insurer on my behalf and told me to follow up after 7 working days and I did just that only to find out they rep**** back to the MTN consultant asking whether I was claiming for a replacement device or an upgrade which made no sense whatsoever as I was asked to fill in claim forms which require all forms of contact information for the customer yet they still sent the correspondence to the MTN consultant. As for the email they sent which still makes zero sense to me regarding whether I was claiming for a replacement device or an upgrade that made absolutely no sense but none the less I asked the consultant I was talking to forward me the same correspondence so I could reply back to them and she did, after responding to their email three days went by again without any correspondence from the insurer I had to visit another MTN store to get a consultant to help me follow up with the insurer I went to Chilli lane MTN and they consultant helped me call the insurer that’s when I got to learn that the insurer now wants the customer agreement which made me so angry because regardless of the insurer being a new administrator I’m when they took over from the previous insurer they should have received all the customers data but yet I was asked to resend the customer agreement and the affidavit which the first initial consultant from Maponya mall MTN sent so all of this has been nothing but frustrating for me as a Customer of MTN I’ve been with this provider for over 5 years but the treatment and the service I’ve been receiving is absolutely disgusting, to say the least. The level of incompetence and unprofessional this insurer they’re using has is despicable. To this date, I have not received the device that I claimed for