COMPLAINT

I had a contract with MTN, I later lost my job and fell behind on my debt, I was handed over to Veri Cred and I recently settled that account on the 16 of July 2025 to be exact. I received a settlement letter which I later sent to MTN. MTN doesn't acknowledge the payments made to Veri Cred and refuse to update my account even when the settlement letter is provided and Veri Cred has confirmed in writing that I have paid up the account.

May I please be assisted in this regard, I am not being treated fairly as a consumer.