COMPLAINT

I have had a bad experience with MTN have purchase R100 airtime on the 12th January 2021 to convert to data my MTN offer of R29 @ 17H20 ( one day 1GB) the message i receive when i confirm purchase Opps something wrong happen try in 15 minutes time , in 15 minutes tried and was unsuccessful , I then decided to buy airtime on the 12 January @ 21:20 for R200 ten try to buy data for R249.00 same reply message appeared on my screen , tried for the 3rd time on the 13th January at 14.23 Bought R199 airtime wanted to purchase data of R249.00 the MTN system failed me dismal and when i contacted MTN i was told my airtime depleted according to usage on logging in on internet, remember I NEVER WANTED TO BUY AIRTIME FOR USAGE ON INTERNET MTN advertised offers on my MTN app that I wanted to buy in order for me to have access to internet using data not airtime , we are now on February have received a message from my service provider MTN Yello # Restart 2021 with Back to School deals and get 10GB valid 30 days at R199. Dial *142# or log onto the MTN app, select "Back to School " to get this offer. T&C apply * 135# to opt out since Friday I have been trying to buy data with no luck this is false adverti*****t , have contacted MTN and the message I got was " Hi there , we apologize for any inconvenience we might have caused you, rest assured it was not our intention to dissatisfy you in any way ML.