Complain/query about upgrading of MTN cell phone ***

I MRS Kwena Martha Maboya, ID No. *** my cellphone number ***. My cellphone was due to be upgraded and I visited Groblersdal MTN to make upgrade on the 30th December 2020. I chose Samsung Galaxy Note10 lite the package was R389 for 36 months to pay. unfortunately the gadget was not on stock. The MTN Manager Mr Gabriel Bosman ordered it to me and promised that it will be delivered within two weeks. In the middle of January 2021 I made follow up, early february I received a call from the store that my cellphone has been delivered. I go to the store, when they retrieve it through the system, it was blocked, there was a message that is unauthenticated. they told me that the cellphone had a problem, then they ordered another one and I collected it mid february. End of February I received message from my bank that they debited R1148.21. I reported to mtn customer care and they said to me that I must go back to Groblersdal MTN Manager to fix the problem. I physically go to store to report the problem, that my package is R389 per month not R1148.21. He promised to fixed. I made followups but the problem was not fixed. End March 2021 they debited R1089, I again made a report he promised to solve/fix the problem. on the 17th April I received a message from mtn that "SR#:*** your query has been escalated. 20 April 2021 received another message that query *** has been closed. Yesterday the 21st April I received message that Nomhlubi recently helped you, give us feedback, I send the message to Manager Gabriel Bosman MTN Groblersdal , he said he is busy with my account. Today the 22nd April I received message from MTN that "Your order has been submitted with order Ref no. *** and received another message that "MTN added calling Line ID Restrict to your account. your new monthly payment is R1089. Please assist me for fixing my account and MTN to refund me for the money they debited to my account. my Package is R389 for 36 months. they debited R1148.21 February 2021 and R1089 March 2021. Now I received a message that they are still going to debit again R1089 for April 2021. Hope my queries can be considered and solved.

From Mrs Kwena Martha Maboya Contact: *** email. ***